At some point it became a standard to talk to customers as if they too were pursuing a career in IT, and to make them feel as inadequate as you when there is a gap in knowledge. When hiring we focus on people and customer service skills, then we evaluate technical skills. Employees are constantly measured on the level of customer service they deliver.
We have a vision that differs from many of our competitors. We believe in treating our clients more like family. We strive to build relationships not just market share. You will notice our representatives are engaged and responsive, that is because professionalism and customer relations are significant part of our core values.
Traditional computer repair shops fix or sell you computer or parts. We ventured into repair, consultation, development, and training. This gives you a consistent point of contact when you encounter technology issues. We can be your point of contact for several phases you go through throughout life, whether its searching for a computer to buy for school or venturing into business.